Refund policy

No change-of-mind returns

We don't accept returns or give refunds for change of mind, including ordering the wrong size. Please check the sizing notes on the product page before you order.

Damaged, faulty, or wrong item

If your hoodie arrives damaged or faulty, isn't as described, or we sent the wrong item, message us through the Contact page within 30 days of delivery with photos or a short video. We'll send a replacement or refund your original payment method, usually without needing the original back.

Lifetime Warranty (optional add-on)

If you added the Lifetime Warranty at checkout, it covers everything. If anything goes wrong with your hoodie — the zip, the seams, the stitching, the print or the fabric — for as long as you own it, message us through the Contact page with a photo and we'll send you a replacement.

Shipping Protection (optional add-on)

If you added Shipping Protection at checkout and your parcel is lost or stolen in transit, message us through the Contact page and we'll send a replacement.

Your rights

Nothing in this policy limits the rights you have under the consumer law of your country.